FAQ

 

Shipping Policy / Delivery Times:


Original Artworks Shipping Process

+ Once you purchase an original artwork, I'll carefully package it for safe transport.

+ I typically use DHL courier services, and it takes approximately 2-3 business days to arrange pickup.

+ Your package will be registered with a tracking number and insured for added security.

+ Upon courier pickup, you'll receive a notification with the tracking number so you can follow your artwork's journey.

+ Delivery time frame depends on the destination, so feel free to inquire if you have any questions.

Standard Flat Rate worldwide shipping is free of charge and typically takes 5-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax and customs duties outside of the European Union.


Originals Delivery Times:

Orders usually ship out within 72-hours of your purchase, and will usually arrive within a maximum of 5-10 working days.Estimated Average Shipping Times.· UK - 3- 5 Business Days· Europe: 5 - 8 Business Days· Rest of the World: Up to 15 Business Days


Prints / Merchandise Shipping (not signed):

Rates depend on your locations and are calculated at the checkout.

-Customs-free Delivery: Production https://www.theprintspace.co.uk/ in Germany & UK means EU deliveries are customs free.

more details here: https://www.theprintspace.co.uk/the-printspace-delivery-services/


Prints / Merchandise Delivery Times:

Orders usually ship out within 48 hours of your purchase, and will usually arrive within a maximum of 5-10 working days.Estimated Average Shipping Times.· UK - 3- 5 Business Days· Europe: 5 - 8 Business Days· Rest of the World: Up to 15 Business Days

Pricing:

I’m open to discuss with the collectors, price offers or possible discounts for multiple artwork purchases. Please use contact details to have a chat.

Returns:

Originals: I do accept returns on the originals as long as they will be shipped back in undamaged condition. Shipping will need to be organized and the cost of it covered by you and we will need to deduct the 10% restocking fee. I can help you with organising the Customs paperwork so please do not hesitate to reach out to us.


Work installation and aftercare:

Artwork will be shipped to you unframed unless agreed otherwise. All Thought artworks are created using the high grade art materials please ensure the due care is taken when hanging or transporting the artwork. Please ensure that it is not exposed to direct sunlight as this will speed up the process of fading the colors.

Working with Galleries:

Currently you can find my physical works in Oink Gallery (UK) and Eakin Gallery (NI). However I’m open to expanding my reach and work with new galleries. Please reach out directly via the contact section of the website.

What happens if my artwork arrives damaged:

All of our shipments are fully insured but each case is unique so please contact  us so we can address this in an appropriate manner.

Questions?

Please do not hesitate to contact Anna in regards to price offers, discounts, or any other question related to her Art.